Terms of Use

Last updated: [add date]

These Terms of Use govern your use of the website https://www.someone2talkto.co.uk (the “Website”).

The Website is operated by Someone2TalkTo (“Someone2TalkTo”, “we”, “us”, “our”).

By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use the Website.

These Terms of Use should be read together with our Privacy Policy and Cookie Policy.

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1. About this Website

Someone2TalkTo is a UK-based platform that provides:

• general information and reflective content on emotional wellbeing, burnout, ADHD and neurodiversity, menopause, grief and related topics
• a directory of independent practitioners (for example counsellors, coaches, mindfulness practitioners and other wellbeing professionals)
• information about workshops, events and support options for individuals and organisations

The Website is not a crisis service and does not provide medical or psychiatric care or a therapeutic service in its own right. Any one-to-one work you arrange with a practitioner listed in the directory is a separate relationship between you and that practitioner.

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2. Not a crisis or emergency service

The Website and its content are not suitable for emergencies or crisis situations.

If you are:

• in immediate danger
• thinking about harming yourself or someone else
• unable to keep yourself safe

please stop using this Website and seek urgent help by contacting:

• Emergency services: 999
• NHS 111 (or NHS 24 / NHS Direct, depending on where you live)
• Samaritans (UK & ROI): 116 123 – available 24 hours a day, 7 days a week

You can also attend your nearest A&E department in an emergency.

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3. Information only – no professional advice

The content on this Website – including articles, blog posts, directories, guides, resources, and any other materials – is provided for general information and reflection only. It is not:

• medical advice
• mental health or psychological advice
• a diagnosis, treatment plan or substitute for professional care

You should always seek the advice of your GP, another qualified health professional, or a suitably qualified mental health practitioner with any questions you may have regarding a medical or mental health condition.

Never delay seeking professional help or disregard professional advice because of something you have read on this Website.

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4. No therapy, counselling or professional relationship with Someone2TalkTo

Using this Website does not create:

• a therapist–client relationship
• a counselling relationship
• a coaching or mentoring relationship
• or any other professional relationship between you and Someone2TalkTo

Any therapeutic, coaching or other professional services are provided directly by independent practitioners who may appear in the directory or be mentioned in our content. Those practitioners are not employees or agents of Someone2TalkTo, and we are not party to any contract you enter into with them.

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5. Directory of independent practitioners

5.1 Nature of the directory

The directory is intended to help you find practitioners whose services may be of interest to you. It is a signposting and connection tool only.

We:

• provide space on the Website for practitioners to present information about their services
• may curate which practitioners are listed and how they appear
• may allow practitioners to pay for a listing or upgrade (for example, Premium listings)

We do not:

• provide, supervise, or control the services offered by practitioners
• employ or manage the practitioners
• guarantee that any listed practitioner is suitable for your needs
• guarantee any particular outcome, result or improvement

Any engagement, contract or payment arrangement is strictly between you and the practitioner.

5.2 No endorsement or guarantee

Inclusion of a practitioner, organisation, event or resource on the Website does not constitute an endorsement or recommendation by Someone2TalkTo.

Although we may take reasonable steps to ensure that information is accurate and that practitioners meet certain criteria at the time of joining, we cannot continuously monitor every practitioner or guarantee that:

• they remain appropriately qualified, registered or insured
• they work in line with any particular professional code or framework
• their services will meet your needs or expectations

You are responsible for carrying out your own checks and making your own decisions before working with any practitioner.

5.3 Practitioner responsibilities

Each practitioner is responsible for:

• complying with all applicable professional and ethical codes (for example BACP, UKCP, HCPC or other bodies, where relevant)
• maintaining appropriate registration, membership and insurance
• setting their own fees, terms and cancellation policies
• meeting their legal and regulatory obligations in relation to clients and business operations

Someone2TalkTo is not responsible for any act or omission of a practitioner and accepts no liability for any loss, damage or harm arising from your engagement with them.

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6. Who may use this Website

Unless otherwise stated:

• The Website is intended for adults. If you are under 18, you should use this Website with the knowledge and support of a parent, carer, guardian or trusted adult.
• The Website is primarily designed for users in the United Kingdom, although it may be accessible from other locations.

By using the Website, you confirm that:

• you are legally capable of entering into a binding agreement, and
• you will use the Website in accordance with these Terms of Use and applicable law.

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7. Acceptable use of the Website

You agree that you will not:

• use the Website in any way that is unlawful, fraudulent or harmful
• use the Website to send, knowingly receive, upload, download, use or re-use any material that is:
  • defamatory, obscene, offensive or hateful
  • discriminatory or harassing
  • infringing of any copyright, trade mark, or other intellectual property rights
• attempt to gain unauthorised access to:
  • the Website
  • our servers
  • any accounts or systems connected to the Website
• introduce viruses, malware, or any other harmful code
• use the Website to send unsolicited or unauthorised advertising, marketing or spam
• harvest or collect information about practitioners or users for any purpose that is not clearly related to seeking support or exploring legitimate services

We reserve the right to suspend or terminate your access to the Website if we believe you have breached these Terms of Use.

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8. Accounts and security (where applicable)

If we provide login access for practitioners or other users:

• You must ensure that the information you provide when creating an account is accurate and up to date.
• You are responsible for keeping your login details and password confidential.
• You must not share your account with anyone else or allow others to use your login details.
• You must notify us immediately if you become aware of or suspect any unauthorised use of your account.

We may suspend, restrict or terminate accounts where:

• we reasonably believe there has been a breach of these Terms of Use
• we need to do so for security, maintenance or operational reasons
• your membership or listing has come to an end

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9. Intellectual property

Unless otherwise stated:

• All content on this Website – including text, graphics, logos, icons, images, audio clips, video clips, design and layout – is owned by Someone2TalkTo and/or our licensors and is protected by copyright and other intellectual property laws.
• Practitioner profile photographs, biographical information and service descriptions may be owned by the relevant practitioner and used on the Website under licence.

You may:

• view, download for caching purposes, and print pages from the Website for your own personal, non-commercial use.

You must not, without prior written permission:

• copy, reproduce, modify, distribute, transmit, display, publish, sell, license or exploit any content from the Website
• remove any copyright, trade mark or other proprietary notices
• use our name, logo or branding in a way that suggests endorsement or affiliation without our consent

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10. Third-party links and resources

The Website may contain links to:

• practitioner websites
• external resources, articles or organisations
• booking systems or payment platforms used by practitioners

These links are provided for your convenience and information only. We have no control over, and accept no responsibility for:

• the content, accuracy or security of third-party websites
• any products or services offered through them
• any loss or damage that may arise from your use of them

When you follow a link to a third-party website, you do so at your own risk and you should review the terms and privacy/cookie policies of that site.

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11. Accuracy, availability and changes

We aim to keep the Website and its content accurate and up to date, but we do not:

• guarantee that the Website, or any content on it, will always be available or be uninterrupted
• guarantee that the information on the Website is complete, accurate or current

We may:

• update, change, suspend or withdraw any part of the Website at any time, without notice
• change these Terms of Use from time to time (see Section 15 below)

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12. Disclaimer of liability

To the fullest extent permitted by law:

• The Website and its content are provided on an “as is” and “as available” basis, without any warranties, representations or guarantees, whether express or implied.
• We do not warrant that the Website will be secure, free from bugs or viruses, or free from errors or omissions.

We will not be liable for:

• any loss, damage or harm arising from your reliance on information obtained from the Website
• any loss, damage or harm arising from your use of, or inability to use, the Website
• any loss, damage or harm relating to your interactions, communications or contracts with practitioners or other third parties

Nothing in these Terms of Use excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• any other liability that cannot be excluded or limited under UK law

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13. Your responsibility

You are responsible for:

• your own physical and mental health and safety
• deciding whether and how to act on information obtained from this Website
• choosing whether to work with any practitioner and agreeing the terms of any engagement
• seeking professional medical or mental health advice where appropriate

If you are unsure whether any information or service is suitable for you, we recommend you speak to your GP or another qualified professional.

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14. Data protection and privacy

Our use of personal data is governed by the UK GDPR and related data protection laws.

Please read our Privacy Policy to understand:

• what personal data we collect
• how and why we use it
• the legal bases for processing
• who we share it with
• your rights in relation to your data

Our use of cookies and similar technologies is explained in our Cookie Policy.

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15. Changes to these Terms of Use

We may update these Terms of Use from time to time, for example to:

• reflect changes to the Website
• address legal, regulatory or security requirements
• clarify wording or improve transparency

When we make significant changes, we will:

• update the “Last updated” date at the top of this page, and
• where appropriate, display a notice on the Website

Your continued use of the Website after any changes are posted will mean you accept the revised Terms of Use. If you do not agree with the updated terms, you should stop using the Website.

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16. Governing law and jurisdiction

These Terms of Use, and any dispute or claim arising out of or in connection with them or the use of this Website, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Northern Ireland or Scotland you may also bring proceedings in your home jurisdiction.

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17. Contact us

If you have any questions about these Terms of Use, you can contact us at:

Someone2TalkTo
Website: https://www.someone2talkto.co.uk
Email: support@someone2talkto.co.uk